Why Web Site Uptime is Revenue in Today's Economy

"You can't trust systems, networking, or your software team to tell you when failures occur ... not because they are untrustworthy, it's because of human nature." Says one senior manager, it may be your feeling too.

It's human nature to correct your mistakes, inadvertently hiding what to you was a mistake, was to them a brief correction. Why fight human nature? Why fight perception?

Because these groups are under heavy pressure to perform, because technology complexity is unpredictable, and problems do happen ... Vendors release bad code just as frequently as your own team ... it's critical to have the right web monitoring solution in place before failure.

The uptime of your commerce system, point of sale, and other networked devices is directly linked to your ability to generate revenue. Unfortunately many well meaning businesses wait till a disaster to move forward on monitoring projects.

Worse, they monitor things that don't have any influence on the end result (generating revenue), and in this waste thousands a day chasing ghosts. You've probably seen it, that mystery problem that everyone sees but no one can solve. Once you fix it, then two more problems come up.

Hours are spent solving an issue, that even once it is solved didn't increase the revenue or provide growth to your organization. Technical people like chasing problems, but that's not how you grow a business. But how do you solve this issue and get focused on what really matters to your business?

You could spend hundreds of thousands of dollars on your own monitoring system, and after months of politics you'll get something in place. No one will be happy, but you'll have a system. Later someone comes along with something better and you move once again.

Or you could let everyone do their own monitoring. Then watch hundreds of hours wasted setting up systems that either don't work or monitor things that done matter. Each program adds millions of bytes in overhead traffic bogging down important details of your business.

A better solution is to hire an outside professional who can objectively look at your environment and suggest (or provide) a solution tailored to your needs. Not only functional, but that builds on industry standards for performance.

Instead of looking at useless details, you'll know what is up and which parts of your business need attention. You'll be able to quickly identify root cause and solve problems, instead of chasing bugs. Even schedule outages with assurance that only the serviced areas are quiet, knowing that you aren't causing other issues should they arise.

What value of does independent auditing of your on-line commerce resources, web site, or critical technical equipment; provide:

• Politics free view of networking or computing environment, 24x7 every day of the year;
• Fast root cause determination based on revenue generation rather than technology;
• Customer prospective point of view for speed and accuracy of production;
• Reduce downtime by guiding efforts to solving problems, not hiding mistakes;
• Quickly identify and provide accountability for errors in production environments;
• Reinforce proven practices and procedures in development with transparent view of production;

As a manager, your own experiences show external independent auditing of your commerce systems, web assets, and other customer facing revenue generating tools. You'll find even your technical staff, if you talk with them, will encourage third party auditing, that's why network operations services are often encouraged.

What would business be like with 1/2 fewer outages, less downtime, and knowing what really happened during an outage? Imagine, if an outage occurs, being able to quickly resolve the issue and start generating revenue again.

Do you have a specific challenge in mind? Get greater uptime's in your web monitoring, contact us for your initial consultation.